"Another Happy Customer..."

Mr. Paul Hoover

Internet Sales Director
Centennial Chrysler Jeep
9980 East Arapahoe Road
Englewood, CO 80112

 

Paul:

 

Just a quick note to thank you again for the great experience Frank and I had with the purchase of our new 2009 Jeep Grand Cherokee. Mark and Barry offered upfront pricing and great customer service. Since we had been shopping all over town (never a fun experience!) and knew what we wanted, they recommended we do all the paperwork over the phone – saving us a lot of time at the dealership. Upon arrival they had the Jeep already cleaned and we spent only about 30 minutes in the dealership signing the contracts – a world record!

 

Greg in the Finance Department clearly explained to us the benefits of warranties and we are very comfortable with our purchase of the extended warranty plan. Truly piece of mind.

 

I will recommend your team at Centennial to all of my friends, co-workers and family. My daughter will be getting a new vehicle within the next few months and we will not shop anywhere else. You have a customer for life.

 

Thanks again and best of luck in the future!  

 

Sincerely,

 

Sarah W.

Sarah W.,Parker, CO

"We're Fun To Work With! "

Paul Hoover

Internet Sales Director

Centennial Jeep/Chrysler

9980 East Arapahoe Road

Centennial, CO 80112

 

Dear Paul:

 

I'm in sales and it seems that too many people are quick to write about a bad experience so I figured I had to write about a GREAT experience I had at your dealership.

 

Just a quick note to let you know how much I appreciated the efforts of one of your Internet Salesmen, Alex Yakubovich. I recently purchased a used 2007 Grand Cherokee from him and it was probably the best buying experience I've ever had - anywhere!

 

Firstly, you have a great selection and although I wanted to drive four different Grand Cherokees, Alex was patient throughout, answering my questions (unlike many car salesmen, he listens!), offering me choices and giving me his honest opinion. He has a great sense of humor and my girlfriend and I had a lot of fun with him. What I also appreciated about Alex was his consideration of our time. Once we picked out the Grand Cherokee we wanted Alex had the paperwork completed quickly and efficiently. Lastly, I like the "No Negotiating Necessary" prices you offer on the Internet. It takes all the B.S. out of the deal.

 

Lastly, Shilpa in finance was great to work with and she clearly explained our options with our warranty.

 

I could go on and on but you get my point. Your team at Centennial is professional, understand their products and are proud of their profession. Kudos to you and your team.

 

Thanks!

 

Sincerely,

 

 

Richard F.

Aurora, CO

Ricjhard F.,

"Credit Issues?"

Paul Hoover
Sales Manager
Centennial Chrysler Jeep
9980 East Arapahoe Rd.

Centennial, CO 80012

 

Dear Mr. Hoover:

 

I'm writing to tell you about my recent purchase of a 2007 Chevy Tahoe. After some personal issues my credit score dropped but still hoped I could buy a car. I had been visiting and calling dealerships around town but everyone said they couldn't help me - most were unwilling to even call me back. I was frustrated and had pretty much given up all hope until I spoke with Mark Taracena in your Internet Department.

I told him my situation and throughout he was patient, insightful and actually listened to what I was saying! After recent bad experiences at other dealers I was a little apprehensive when I came in for my appointment but Mark had five cars that would fit my budget and credit situation already lined up for me to drive. He compared all the vehicles based on my lifestyle (2 dogs, 3 grandkids!) and we drove the ones I preferred.

 

He understood that I didn't want to take delivery of the vehicle until I was definitely approved by the bank. Within 30 minutes we had our answer and I drove away happy.

 

Mark is a super member of your team and I thought you should know that - I'm sure you already do! I'll refer all my friends and family to him and I wish him success in the future.

 

Thank-you!

 

Warm Regards,

 

Thomas L.

Parker, CO

Thomas L.,

"Customer Service! "

Dear Paul:

 

I recently purchased a 2009 Jeep Wrangler Unlimited Rubicon from your salesman, Barry Blasberg.

 

This is my seventh Jeep purchase in the Denver area and I had to write to tell you that this one blew all other experiences away! I have to admit I’ve probably heard every cheesy line from car salespeople over the years so it was refreshing to speak with Barry about my new purchase. He was upfront, honest and answered all of my questions clearly and promptly. Knowing I have a super busy schedule Barry offered to bring the Wrangler to my office for a test drive and review of the “bells and whistles.” He brought over the exact vehicle I wanted and I gave him a deposit to hold the vehicle until the following day.

 

The next day he brought all of the paperwork back to my office and delivered the Wrangler within 20 minutes – great way to do business! My colleagues were very impressed and I believe that Barry will enjoy a great many referrals based on his professionalism and unparalleled customer service.  I’ll certainly recommend him to everyone I know!

 

Please share these thoughts with Barry and tell him I’ll be dropping by with photos from Moab!  

 

Thanks again!

Sincerely,  

 

William B.

William B.,Denver, CO

"Alex, You Rock!"

Hey Alex: 

Just wanted to drop you a line to say "I LOVE MY CAR" and you rock!  On the drive home I was a little nervous, with all of the traffic and snow, but when I got it up to 90mph (just kidding) it ran like a charm.  I just do not know how to express how grateful I am to you for your patience and kindness through the entire car buying process, and once again, I am so sorry that you had to stay so long on your day off.  When I took my daughter to day care this morning she was not sure about getting into another car, but she absolutely loved the room that she had in the back seat now.  I hate to do it but I will have to cover up those beautiful seats with some type of protective cover so she doesn't ruin them.  Anyway, I just wanted to say "thank you" and I look forward to dropping off the prius 2nd key to you on Monday.  I hope it is ok to send my emails to you at this email address, I took it from your business card.
 
Would you be able to refer me to a shop that will do a great job at tinting my windows? 
 
Stay safe and have a wonderful and warm weekend.
 
G.M.

G.M.,